What information do we obtain from you and what do we use it for?
Trip Guru collects information on-line primarily to make it easier for you to use our Services. Depending on the Services which you are accessing, you may be requested to provide us with personal information relating to or linked to a specific individual such as name, address, telephone number, email address, and any other that may be requested and provided by the user, such as gender, country of residence and other demographic information (hereinafter “Personal Information”). The disclosure of some additional information required by our Website is crucial and necessary to enable the use of our Services. All these additional information, included but not limited to nationality, turistical interests, credit card and/or Paypal information and/or other payment mechanisms accepted by us, billing details and other personally identifying information, amongst others, shall have the same protection as that given to the Personal Information.
When visiting the Website, or booking any available Service, we may also collect and process information (which may contain your Personal Information or may contain non-personally identifiable information but nevertheless linked to your Personal Information) including but not limited to:
- copies of correspondence by any available means between you and us, and between you and the Service providers;
- details of your usage of the Website (such as traffic data, location data and length of user sessions);
- feedback on and responses to surveys conducted by Trip Guru relating to the Services and newsletters which may be published, circulated or distributed by Trip Guru;
- Information automatically collected and stored in our server or the server of our third party service provider as a result of you using or accessing this Website (including the log-in name and password for your User Account, your computer’s Internet Protocol (IP) address, browser type, browser information, pages visited, previous or subsequent sites visited).
Users shall have the ability to book Services and provide contact as well as travel-related information of other people through our Website. Should a User book a Service for someone else through the Website, this User must have obtained, prior to providing us with this third party’s personal information, the consent of the third party to provide us with their personal information, as any access to view or modify their information will be available only through the User’s account.
The disclosure of required information by our Website may be mandatory to enable the full use of our Website, as only registered members shall be able to post travel reviews, participate in discussion forums, email Trip Guru’s content to themselves and others, access members-only newsletters and travel planning contents, and surveys.
Whenever a User purchases any Service, we shall collect the information about the said transaction. This includes account and/or authentication information, as well as billing and contact details. We do not store any payment information, such as credit card number or other card information. Secure payment transactions are guaranteed and processed via Braintree Payments payment gateway.
You may contribute to the Website in a number of different ways, such as writing reviews, uploading photos, filling out your public profile, and rating Services as well as other users' contributions. We may store these contributions (your "Content"), display them to other users, and use them for promotional purposes. You shall note that if you include Personal Information in your Content, the same may be used and viewed by others. We, therefore, shall not be responsible for the information you decide to include in your Content.
We will not use your information for any purpose for which you would not reasonably expect us to use it. Although we may share your information with other companies within the Trip Guru group of companies and to other people who help us to provide our Services to you. We will not sell or disclose your Personal Information to anyone outside these parties for unsolicited marketing purposes.
Transfer of Information Overseas
The Personal Information and other data we collect from you may be transferred to, processed, and stored in our servers or the servers of our third party services providers. We may from time to time have occasion to hold or transmit your personal information or the information we collect via cookies and tracking software tools overseas, for example to another member of the Trip Guru group of companies or to a third party service provider who assists us in supplying our Services including (but not limited to) data storage solutions, back-up services, IT support, administrative support, telecommunications, computer, payment or other services in connection with the operation of our business, where this is necessary for the efficient operation of our Service.
For users based in Europe this means that we may also send your information to countries outside the European Economic Area.
Trip Guru does not give any representation, warranty or undertaking that the Personal Information provided to us will be secure at all times, and to the extent where Trip Guru has fulfilled its obligations, under no circumstances shall Trip Guru be responsible for any losses, damages, costs and expenses which you may suffer or incur arising from unauthorized access to, or use of, your Personal Information.
Usage of Information
Trip Guru will not sell or rent your Personal Information to third parties.
Trip Guru will use Personal Information and other data collected through this Website or when making purchases for the Services to create your User Account, to provide you with Services, to continually improve this Website and the Services, and to contact you in relation to any booked Services.
The purpose of using your Personal Information or such other data is to achieve faster purchase requests, ensure you are correctly billed, provide a better customer support, measure and track demographic details about our customers, target content on our Website to improve the matches on your interests and timely notice of new Services and special offers.
From time to time, we may also make use of your Personal Information to contact you for feedback on your use of this Website, to assist us in improving this Website, or to offer special savings or promotions to you, where you have indicated your consent to receiving such communications. If you would prefer not to receive notices of special savings or promotions, you may simply decline receiving them by unsubscribing from our mailing list by clicking the “unsubscribe” link in our e-mails.
If you connect to the Website using Social Media Platforms, we may show you reviews, photos and tours that your Social Media Platform friends have posted, shared, saved or purchased on the Website. Note that, if you have Social Media Platforms friends who are using the Website, they may also share information about you with us through the respective social media platform. If you wish to prevent that sharing, please review the different Social Media Platforms privacy settings. When accessing Social Media Platforms services through Trip Guru, you are sharing information with those sites, and the information you share is governed by their privacy policies.
Some of the Personal Information collected shall be shared with our Service providers, namely the tour operators, directly responsible in fulfilling the Service purchased on our Website. We shall only provide our service providers with name and basic local contact details, and if provided some further details, such as hotel name for pick-ups and drop-offs, local phone number, mobile phone number, email address, etc. We shall not provide tour operators with any other Personal Information.
We are hereby also entitled to share your Personal Information with third parties contracted to provide us with marketing and data reporting services who are bound to us by confidentiality obligations and with other third-party marketing partners and third-party online partners to help manage and optimize our Website and our overall business.
Disclosure of Information
We may from time to time at the entire discretion of Trip Guru, share and disclose your Personal Information and other data to third parties, some of whom may be located outside your home country. The circumstances under which such sharing and disclosure may take place shall include without limitation, the following:
- To the relevant Operator in connection with a Service which you have made reservations for or intend to make reservations for;
- To the relevant User in connection with the Services the tour provider is offering;
- To our third party service providers (including Google Analytics) for the purposes of data analysis, marketing, market research, and to otherwise provide with customer services.
- If and to the extent required by any applicable law, order of court or requests by any governmental authority to make such disclosure.
- In case of a corporate transaction, in connection with the sale, merge, acquisition, or other corporate reorganization or restructuring of our corporation: Personal Information may be hereto disclosed, shared or transferred to the new controlling entity or its authorized third party for carrying on our business;
- To our advisors, agencies or other parties concerned in order to protect the rights and property of Trip Guru.
- In any other case, to any third parties with your prior written consent.
Data Access and Correction
You may access and correct your Personal Information through this Website or make your data access or correction request by sending your request by email at firstname.lastname@example.org. When handling a data access or correction request, we have the right to check the identity of the requester to ensure that he/she is the person entitled to make the data access or correction request. We also try to ensure that all information, which we hold for you, is accurate. If you find any inaccuracies we will delete these or correct them promptly. Communication with you may be impeded if the information we hold is inadequate or inaccurate.
Changes to our Privacy Policies
If any provision of this Agreement is or becomes invalid or contravenes any applicable law, the remaining provisions shall remain in full force and effect.
This Agreement is governed by and shall be construed in accordance with the laws of Hong Kong and the parties hereby submit to the exclusive jurisdiction of the Hong Kong courts.