What information do we obtain from you and what do we use it for?
Trip Guru collects information on-line primarily to make it easier for you to use our Services. Depending on the Services which you are accessing, you may be requested to provide us with personal information relating to or linked to a specific individual such as name, address, telephone number, email address, and any other that may be requested and provided by the user, such as gender, country of residence and other demographic information (hereinafter “Personal Information”). The disclosure of some additional information required by our Website is crucial and necessary to enable the use of our Services. All these additional information, included but not limited to nationality, turistical interests, credit card and/or Paypal information and/or other payment mechanisms accepted by us, billing details and other personally identifying information, amongst others, shall have the same protection as that given to the Personal Information.
When visiting the Website, or booking any available Service, we may also collect and process information (which may contain your Personal Information or may contain non-personally identifiable information but nevertheless linked to your Personal Information) including but not limited to:
- Copies of correspondence by any available means between you and us, and between you and the Service providers
- Details of your usage of the Website (such as traffic data, location data and length of user sessions)
- Feedback on and responses to surveys conducted by Trip Guru relating to the Services and newsletters which may be published, circulated or distributed by TripGuru
- Information automatically collected and stored in our server or the server of our third party service provider as a result of you using or accessing this Website (including the log-in name and password for your User Account, your computer’s Internet Protocol (IP) address, browser type, browser information, pages visited, previous or subsequent sites visited).
Users shall have the ability to book Services and provide contact as well as travel-related information of other people through our Website. Should a User book a Service for someone else through the Website, this User must have obtained, prior to providing us with this third party’s personal information, the consent of the third party to provide us with their personal information, as any access to view or modify their information will be available only through the User’s account.
The disclosure of required information by our Website may be mandatory to enable the full use of our Website, as only registered members shall be able to post travel reviews, participate in discussion forums, email Trip Guru’s content to themselves and others, access members-only newsletters and travel planning contents, and surveys.
Whenever a User purchases any Service, we shall collect the information about the said transaction. This includes account and/or authentication information, as well as billing and contact details. We do not store any payment information, such as credit card number or other card information. Secure payment transactions are guaranteed and processed via Stripe Payments payment gateway.
You may contribute to the Website in a number of different ways, such as writing reviews, uploading photos and/or videos, filling out your public profile, and rating Services as well as other users' contributions (your "Content". The tour operator, may generate multimedia content during your tour. If you would like to delete the multimedia content generated by our tour operators, you should request it via email to
, otherwise these contents shall be considered part of your Content. We may use your Content to display them to other users, and use them for promotional purposes. You shall note that the Personal Information included in your Content may be used and viewed by others. We, therefore, shall not be responsible for the information available in your Content.
We will not use your information for any purpose for which you would not reasonably expect us to use it. Although we may share your information with other companies within the Trip Guru group of companies and to other people who help us to provide our Services to you. We will not sell or disclose your Personal Information to anyone outside these parties for unsolicited marketing purposes.