Tour Guide Job Description

TripGuru is looking for Tour Guides to conduct tour activities. This role comprises a variety of on the ground tasks that work as part of TripGuru’s go-to-market and sales strategy for each TripGuru destination.

You will need to demonstrate a track record of excellence in managing and leading tours and providing great, memorable experiences for the customers. You should be a team player who is also self-motivated, reliable, and coachable. You should also be open to adopting advanced technology that drives market growth and innovation.

Speaking multiple languages is a BIG plus and please indicate that in your application.

Responsibilities:

• Adoption of technology to self-manage availabilities and tour assignments
• Conduct tour activities and ensure high quality of service standard.
• Provide information about the assigned tour including but not limited to the location’s common history, common practices and regulations.
• Accompany customers in all included attractions and ensure proper information dissemination.
• Support the Operations team in coordinating with customers for efficient tour handling including tour arrangements, pickup/drop off time, customer reviews and other logistics needed to complete the tour.
• Guarantee the quality of customer experience by strictly applying TripGuru's standard procedures.
• Maintain being collaborative, a team player and cooperative.

TripGuru (thetripguru.com) is a tech-enabled travel experience company based in Hong Kong, but has a fully-remote team working across the globe including members based in the Asia Pacific, Europe, and Americas. We’ve designed hundreds of authentic travel experiences and operate them at scale through our network of tour guides and partners, empowered by our brand and technology.

Our company is committed to implementing a long-term sustainability management system. We ensure that all our operations support responsible tourism by providing environmentally-friendly components in the service to natural areas, conserving the environment, supporting the local community and improving the well-being of the local people.